How to Fix: Windows Hello Something went wrong, Try again later error in Windows 11

If you receive Something went wrong, Try again later error during the Windows Hello setup on your Windows 11/10 computer, this article will help you fix this error.  This error message appears in various scenarios, such as, if a user tries to set up a Windows Hello PIN, facial recognition, or fingerprint for the first time, or if a user wants to remove the Windows Hello security feature.

Windows Hello Something went wrong. Try again later

Fix Windows Hello Something went wrong, Try again later error in Windows 11

To fix Something went wrong, Try again later error during Windows Hello setup in Windows 11/10, you can use these fixes. Before you proceed with further troubleshooting steps, we suggest you check for a Windows update. If a Windows update is available, install it and check if it brings any changes.

  1. Rollback and reinstall the Fingerprint driver
  2. Clear TPM
  3. Delete the files inside the NGC folder
  4. Run SFC/DISM scan
  5. Check a Group Policy Setting (for domain users)
  6. Modify Windows Registry
  7. Create a New user account.

If you get this error while setting up the Windows Hello sign-in method for the first time, you can create a new user account – as a quick workaround!

1] Rollback and reinstall the Fingerprint driver

You can try to roll back your fingerprint driver and see if this fixes the error message. When you roll back the fingerprint driver, Windows will install its previous version. Rolling back the driver to its previous version can fix the problem if a recent update causes this issue. Use the following instructions mentioned below:

rollback fingerprint driver
  • Go to the Device Manager.
  • Click on Biometric devices drop down.
  • Right-click on the fingerprint driver and select Properties.
  • Click on the Driver tab. If the Roll Rack Driver option is available, click on it and follow the on-screen instructions.

If the Roll Back driver option is unavailable, you can try updating or reinstalling your fingerprint driver. Use the following steps to update and reinstall your fingerprint driver:

reinstall fingerprint driver
  • Go to the Device Manager.
  • Click on Biometric devices drop down.
  • Right-click on your fingerprint driver.
  • Click on Uninstall device.

To reinstall the fingerprint driver, restart your PC. Also, you can Scan for hardware changes by selecting the Action tab.

Download Fingerprint driver

You can also download the latest version of the fingerprint driver from the official website of your computer manufacturer and install it manually.

3] Clear TPM

TPM is a hardware security chip that stores encryption keys and performs security-related tasks. Corrupted stored encryption keys and security data can cause the issue. In this case, clearing your device’s TPM can help. Setting the PIN again can help to fix the issue. Use the steps mentioned below to clear TPM:

Clear TPM security processor firmware
  • Go to the Windows Settings.
  • Click on Privacy & security > Windows Security. This will launch the Windows Defender Security Center.
  • Click on Device security.
  • Under Security processor, click on Security processor troubleshooting.
  • Now, Click on Select and choose the reason. Click on the Clear TPM button.
  • This will reset your security processor to its default settings.

Before you clear your TPM, turn off BitLocker (if applicable) on all your drives or save the encryption password somewhere. This will help you avoid losing the encryption keys for your drives and won’t be able to reread them.

4] Delete the files inside the NGC folder

The NGC folder also stores and manages PIN-related information. If the data or content stored under this Ngc folder gets corrupted, you could face sign-in issues (Windows Hello). This can be why Windows Hello is showing this error message. In this case, you need to clear the Ngc folder content.

delete content of Ngc folder

This Ngc folder remains hidden by default. Firstly, you need to show hidden files and folders so that you can access this folder. After that, follow these steps:

Press Win+E. This will open File Explorer. Now, access the Microsoft folder using the following path:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

Open the NGC folder. If you can’t access this folder, change the ownership so that you can open it. Select all files and folders present in the NGC folder. Delete them. If you can’t delete all the files inside the NGC folder, you can rename it. Alternatively, you can move the files inside the NGC folder to another directory.

5] Run SFC/DISM scan

run sfc scannow System File Checker

Corrupted system files can also cause an error message. In this case, you can scan system image files by running the System File Checker tool. To do so, open Command Prompt as an administrator and run the following command.

sfc /scannow

If this doesn’t work, we will run the DISM scan in Command Prompt (admin) and see if that helps.

6] Check a Group Policy Setting (for domain users)

This fix is for domain users. If your system is connected to a domain server and you cannot set up the Windows Hello PIN due to the error message, first, contact your administrator to resolve this issue.

If you are an administrator and you cannot set up the Windows Hello PIN due to the “Something went wrong. Try again later” error message, we suggest you check a Group Policy Setting. The following instructions will guide you on this:

Turn on convenience PIN sign-in option

Open the Group Policy Editor. Go to the following path:

Computer Configuration > Administrative Templates > System Logon

Double-click on the Turn on convenience PIN sign-in option on the right side. Select Enabled. Click Apply and then click OK.

7] Modify Windows Registry

If you cannot set up Windows Hello PIN or other sign-in options due to this error message, you can modify Windows Registry.

This is a Registry fix. Modifying the Windows Registry can cause serious errors in your system, so follow all the steps carefully. We recommend that you create a System Restore Point and back up your Registry before proceeding.

Open the Registry Editor. Go to the following path:

Modify Windows Registry
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\Settings\AllowSignInOptions

Make sure that the AllowSignInOptions key is selected on the left side.

On the right side, right-click on the entry named value and select Modify. Enter 1 in its Value data. Click OK to save the changes.

See if it works. If not, restart the Windows Explorer via the Task Manager.

That’s it. I hope this helps.

Is Windows Hello good?

Windows Hello is good for every user who prioritizes security. You can set a PIN, Fingerprint, and Facial recognition for sign-in, which helps you to secure your PC. However, not all devices have the necessary hardware (fingerprint reader or infrared camera) for facial or fingerprint recognition.

How do I set up Hello?

To set up Windows Hello, go to your Windows Settings. Click on the Accounts and choose Sign-in options. Choose an option under the Ways to sign in for Windows Hello, and then click Set up. Follow on-screen instructions.

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